Technical Assistance

If you are having problems accessing this site, please read the following FAQs for guidance. If your technical issues are still not addressed, you will find technical assistance contacts at the end of this page. Thank you!

Frequently Asked Questions (FAQs)

  1. What is Banking on Our Futuresm?

    Banking on Our Future is a free online financial education program that teaches children and adults the basics of banking, budgeting, savings and checking accounts, credit, and investing. The Banking on Our Future program is sponsored by Wells Fargo, Operation Hope, and SmartForce.

  2. What are the hardware and software requirements for accessing the Banking on Our Future Web site?

    Hardware Requirements
    In order to fully appreciate the content on this site, it is recommended that you have a computer with at least a 56 KBPS or faster connection to the Internet, a sound card, and speakers (or headphones).

    Software Requirements
    This site requires a Web browser that supports frames and Java. It is recommended that you have Microsoft® Internet Explorer 4.01 (with Service Pack 2) or higher or Netscape Communicator® 4.7x. Using older browsers or disabling browser functions such as JavaScript will render the site inaccessible.

    Additionally, you will need to have the Macromedia® FlashTM 5.0 plug-in installed. You can find information about the Flash plug-in at the Macromedia Web site. Flash is a technology used to deliver low-bandwidth animations and interactive Web sites that attract and engage users with a richer, more compelling Web experience. (Please note that Mac OS users may experience Flash errors at this time.)

  3. How do I determine which browser version I am using?

    Microsoft Windows users
    Go to the Help menu on your browser and choose About. A dialog box will display, showing which browser and version you are using.


    Technical Support

  • For problems with Web site access, email support@smartforce.com. Please indicate the nature of your problem, and your browser version, plug-in version, and operating system.

  • If you prefer, you can call support staff directly at 800-404-9299 (North American residents only). When calling technical support, please press option #2 for "students of SmartForce products". Then select option #2 again. You will be connected with a SmartForce Technical Support Representative. You will be asked for your first and last name, phone number, and organization (Banking on Our Future). The Technical Support Representative will help troubleshoot the problem. The Representative may need to call you back and will give you a ticket number for future reference.

  • For suggestions, comments, or questions about the curriculum, email curriculum@wellsfargo.com.

  • For problems with the Flash player, contact Macromedia support at http://www.macromedia.com/support/.